Verification and AML

A. Why verification matters

Checking your identity protects your account, blocks underage play and stops criminal funds reaching our site.

Our service is open only to players in places where online play is legal under local law, and we comply with Canadian requirements for age verification, identity checks and anti-money laundering. For this reason, every customer's identity is confirmed before any funds are moved. Verification also keeps you safe: no one else can register an account using your details, use your payment methods or collect your winnings.

Verification begins before you make a first deposit. We check your age and identity, and a location check confirms you are in a permitted area. Most players complete this one time, within a few minutes, and the full lobby is then available.

B. Ongoing monitoring

Checks continue once you are verified. We keep watching account activity for unusual patterns.

While an account is open, our compliance team and systems keep track of its deposits, bets and withdrawals. Patterns that can lead to extra checks include:

• deposits far larger than your usual activity
• funds paid in and taken out again after only minimal gameplay
• multiple accounts linked to one person, device or payment method
• payments made with methods belonging to someone else
• frequent changes to personal or payment details

If we spot unusual activity, we may request updated documents or details before processing more transactions. To keep the movement of funds transparent, withdrawals go back to a deposit method you have used before, through Interac e-Transfer or MuchBetter.

C. Screening for sanctions and PEPs

Every customer is screened for politically exposed person status and checked against sanctions lists.

We screen names against Canadian and international sanctions lists when you sign up and at regular intervals afterwards. People on these lists are not permitted to register or keep an account with us, and any related funds are handled as the law requires.

We also check whether customers are politically exposed persons (PEPs): anyone who holds, or previously held, a prominent public role, together with their relatives and known close associates. PEP status does not prevent you from playing. It does trigger enhanced due diligence, which may include questions about the source of your funds and approval by a senior manager before your account goes live.

D. Source of funds

If your account activity reaches higher levels, we may ask where the funds you use for play originate.

Your deposits may reach levels that call for extra checks, or your activity may not match what we know about you. In either case, we will request evidence of your source of funds. Acceptable evidence includes:

• an employment contract or recent pay stubs
• bank statements showing salary or other regular income
• proof of selling a property, business or investments
• evidence of an inheritance, a pension or a settlement

This information is kept confidential and used solely for compliance, as described in Your Privacy. We may put deposits and withdrawals on hold while we look at the material you provide.

E. When verification cannot be completed

When your details cannot be confirmed, account restrictions remain in place until the matter is resolved.

We will tell you what we need if a document is missing, hard to read or altered, or if it differs from your account details. Deposits, play and withdrawals may be blocked until checks are complete. Accounts that fail checks, or that we believe are used for fraud or money laundering, are closed. Winnings linked to fraud or prohibited activity are void, and bonus funds from Promotions are removed. Where required by law, we hold funds and report to the relevant authorities. In some cases, the law may prevent us from telling you this has happened.

F. Identity and age checks: the documents we request

Clear images of three types of document cover almost every account.

1. Photo identification: a valid passport, provincial driver's licence or provincial ID card that shows your photo, full name, birth date and expiry date.
2. Proof of address: one recent document showing your name and home address, such as a utility bill, government letter or bank statement. We accept screenshots of online statements as long as the whole page is visible.
3. Payment ownership: Visa, Mastercard or American Express: a photo of the front of the card, with the middle numbers hidden. Interac e-Transfer: a bank screenshot that shows your name. MuchBetter: an account screenshot where your name is visible. Flexepin vouchers: your purchase receipt.

Add your documents through the Verification section of your account, or email them to [email protected]. Every image must be clear, in colour and uncropped, with the whole document visible. Your age is confirmed from your photo ID and cross-checked with independent data sources. Players under 19 cannot be verified.

G. Record keeping and reporting

As Canadian law requires, we retain verification and transaction records for the necessary period and file reports whenever the law calls for it.

Identity documents, screening results and transaction histories are stored securely for the period Canadian anti-money laundering rules require, including after an account closes. Access is limited to staff whose compliance work requires these records.

We must report suspicious transactions, certain large transactions and sanctions list matches to the relevant Canadian authorities. These reports are filed whenever the law requires, and we give full cooperation to lawful law enforcement requests. Your Privacy explains how we handle your data.

H. Contact

Questions about verification go to our team by email.

Email [email protected] with documents and verification queries, account access or payment questions and responsible gaming concerns. Always write from the email registered to your account, include your username and never share your password.