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Account Terms

A. Accepting these terms

Opening an account means you accept these rules.

These Account Terms form the agreement between you and Burnaby Casino. They apply from the moment you register and every time you log in, deposit, play or withdraw. The agreement also covers our Bonus and Promotion Rules, Your Privacy, About Cookies, Responsible Gaming, Verification and AML and 19+ Policy pages. If you do not accept all of these terms, do not open an account or use our site.

B. Prohibited conduct

Play fairly, on your own behalf and by yourself.

To keep every table and slot fair for all players, these actions are not allowed:

  • Placing bets or making decisions through bots, scripts or any other automated software.
  • Working with other players to gain an advantage, including at Live Casino tables.
  • Using stolen cards, someone else's wallet or funds from criminal activity.
  • Knowingly taking advantage of a game fault, pricing error or site bug.
  • Hiding your real location with a VPN, proxy or comparable tool.
  • Letting someone else use your account, or betting for another person.
  • Using abusive or threatening language in messages to our team.

Where we identify such activity, we may suspend the account, void the bets concerned, recover winnings gained through the breach and, where the law requires, pass details to the relevant authorities.

C. Registration and the one-account-per-person rule

One person, one account, with true details.

Only one Burnaby Casino account is allowed per player. When you register, give your legal full name, birth date, email address and home address, and keep them current through your account settings if anything changes. If we find duplicate accounts, we close all extra accounts and cancel every bonus and winning connected to them.

Use only cards and wallets in your own name, and never share your password. If you suspect someone has entered your account without permission, email [email protected] immediately. Your identity and location are checked before we accept a first deposit, as explained on our Verification and AML page.

D. Governing law

Canadian law applies to this agreement.

British Columbia law, and the federal laws of Canada applicable there, govern these terms and their interpretation. We only open accounts for players whose local law permits it, and we meet Canadian requirements for age verification, identity checks and anti-money laundering.

E. Intellectual property

We or our game partners own our brand and content.

The Burnaby Casino name and logo belong to us, as do the site's design, text and images. Games and their artwork belong to us or to the studio that provides them. You may only use the site for your own personal play. You need our written consent to copy, scrape, resell or reuse any of this content.

F. Changes to these terms

We tell you before new terms take effect.

Whenever these terms change, we publish the updated version on this page along with its effective date. If a change is significant, we will tell you by email or with a message at login. If you keep playing from the effective date, you accept the updated terms. If you do not agree, you can stop playing, withdraw your balance and request that we close your account.

G. Who can play

For adults 19 and over in Canada only, where permitted by local law.

You need to be 19 or older, and in a Canadian region where online casino gaming is permitted, to hold an account. Players who have self-excluded with us, or registered with any gambling exclusion tool, cannot keep an account. We confirm your age and location before accepting any deposit. If an account is found to belong to someone under 19, we close it, return the deposits and cancel any winnings. Full details are on our 19+ Policy page.

H. Bonuses

Every offer follows our Bonus and Promotion Rules.

Welcome packages, free spins, Promotions, Burnaby Rewards and VIP benefits all come with their own conditions. Wagering, game contributions, expiry dates, stake caps and cashout caps are listed on our Bonus and Promotion Rules page and in the details of each offer in your account.

I. Liability limits

We operate the casino carefully, and our responsibility has clear limits.

We operate our site and games with reasonable care and skill. We accept no liability for losses resulting from faults in your own equipment or internet service, delays at third-party payment providers, events beyond our reasonable control, or anyone you let use your account. We also exclude indirect or consequential losses, such as lost profits or missed opportunities. In a disputed play, our liability is limited to the account balance tied to that play. Nothing in these terms affects your statutory rights under Canadian consumer law.

J. Complaints

Have a concern? Email us and we will look into it.

Email [email protected] with your username, the game or payment concerned, when it happened (date and time) and a short summary of the issue. We reply with a reference number, check your account records and game logs, and then explain our decision and why we reached it. If you do not accept the outcome, reply to our email and a more senior staff member will examine the case again.

K. Game rules, RNG and live games

Know the rules before you play; malfunctions void plays.

Every game has an information panel listing its rules, paytable and return details. Check these before you bet, including the progressive rules on Jackpots titles. Slots and digital table games rely on certified random number generation, independently tested by eCOGRA / GLI. In Live Casino games, real dealers use physical cards and wheels, and the result logged by the dealer and the studio's system is final.

A malfunction voids all pays and plays. When a fault happens, affected bets are cancelled and stakes are returned where possible. If your connection drops, games with this feature save your progress so you can pick up from the same point when you come back.

L. Deposits and withdrawals

Every balance is held in Canadian dollars (CAD), and the casino charges no fees.

  • Deposit with Interac e-Transfer, Visa, Mastercard, American Express, MuchBetter or Flexepin. Minimum deposit: C$5.
  • Withdraw with Interac e-Transfer or MuchBetter. Minimum withdrawal: C$10.
  • Withdrawal limits: up to C$10,000 for each Interac transaction and up to C$25,000 via bank transfer.
  • Bank wire withdrawals can take up to 12 hours. Most other methods complete payouts in 1 to 4 hours.
  • Deposits and withdrawals are free of charge.

Where possible, withdrawals go back to a payment method you have deposited with, and we may check your identity before releasing funds. Lowering a deposit, wager or stake limit takes effect immediately. Raising one takes effect only after 24 hours.

M. Contact

Our team is reachable by email.

Write to [email protected] about your account, payments, complaints, privacy or any other topic.