Your Privacy

A. Information we collect

We collect only what a safe, legal casino account requires.

• Identity details: legal name in full, birth date, home address, email address and identity documents.
• Payment details: the method used, transaction history and limits.
• Play details: bets, wins, game sessions and bonus use.
• Technical details: IP address, location data, your browser and device, and when you log in.
• Contact history: email exchanges with our team.

B. How we use it

Running your account, paying out winnings and keeping gaming safe.

We use your information to open your account, check your age and where you are, process deposits and withdrawals, operate games and bonuses, reply to your emails, prevent fraud and money laundering, and provide Responsible Gaming tools such as reality checks, limits and self-exclusion. Aggregated, anonymous figures also help us improve the site.

C. Marketing choices

Promotional messages only when you opt in.

Promotions, Burnaby Rewards and VIP news are sent only if you agree to receive them. Change your marketing preferences whenever you like in account settings, and every promotional email includes an unsubscribe link. You will still receive messages about your account, payments and these policies. Players on self-exclusion or a break never receive marketing.

D. Age

Only adults of 19 years or more may play at our casino.

Anyone under 19 cannot use our service. If we learn that a minor can access an account, we shut the account and erase the associated data, except records the law requires us to keep. See our 19+ Policy for more detail.

E. Transfers outside Canada

Your data stays protected wherever it is processed.

Certain service providers, such as hosting, verification and payment partners, may process data outside Canada. In those cases, contracts and safeguards ensure your information is protected to a level comparable with Canadian standards. Data processed in another country may be accessible to local authorities under that country's laws.

F. Legal grounds

We rely on your consent, our contract with you and our legal duties.

We process your information with your consent, to operate the account you asked for, and to meet Canadian requirements for age verification, identity checks and anti-money laundering. Some fraud prevention and security activities are performed because they are necessary to protect you and the casino.

G. Your rights

See, correct, delete or object, by email.

• Access: ask for a complete copy of all personal data we hold on you.
• Correction: ask us to update any of your details that are wrong or out of date.
• Deletion: request that we remove information we no longer require. Records we must keep by law, such as anti-money laundering files, remain until that obligation ends.
• Objection: request that we stop processing your data for marketing or analytics.

Send requests to [email protected]. Before we act on a request, we may ask you to prove your identity.

H. How long we keep it

No longer than the law and your account require.

We hold account and transaction records while your account remains open. After closure, we keep them for the period required by Canadian tax and anti-money laundering rules, then securely delete or anonymize them.

I. Changes

Updates are posted here and flagged to you.

Each update to this page lists its effective date. If a change is significant, we will tell you by email or with an on-screen message when you log in.

J. Cookies

Cookie details are on their own page.

Our About Cookies page explains which cookies the site uses and how to manage them.

K. Security

Encryption and strict access controls protect your account.

Connections are encrypted, secure payment partners process payment details, and access is limited to staff whose role requires it. Pick a strong password, never share it, and email [email protected] if you spot unusual activity.

L. Who we share it with

Only partners that help us run your account.

• Payment companies, which process your deposits and withdrawals.
• Identity and age verification services, which confirm who you are and where you are playing from.
• Service providers such as hosting, game studios and email delivery, under contract.
• Authorities, when required by law.

Your personal information is never sold to anyone.

M. Contact

Send all privacy questions to a single address.

Email [email protected] for anything about your personal information, as well as for general account questions.